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Returns & Refund Policy
We want you to be completely satisfied with your purchase at Atom Label. If you’re not entirely happy with an item, our straightforward returns and exchange policy makes it easy to get a refund or swap for something else. You can return or exchange your item within 14 days of receiving your order, provided it meets the conditions outlined below.
Our goal is to ensure a smooth experience, so please take a moment to review the details on eligible returns, fees, and timelines to help us process your request as efficiently as possible.
How Long Do I Have To Return?
You can return or exchange your unwanted items within 14 days of receipt of your order. Please ensure that the items meet the following conditions:
- Original Condition: Items must be unworn and unwashed.
- Tags & Security Ribbon: Must be attached.
- Original Packaging: Items should be returned in their original packaging.
- Sale Items: Sale items can also be returned.
Are there any charges for return?
- Returns via Royal Mail: Charged at £4.95.
- Exchanges via Royal Mail: Charged at £1.95.
- Original Delivery Charges: Non-refundable.
- International Returns: Must be clearly marked as RETURN. Atom Label will not be liable for any duties charged if this is not clearly marked and visible on the package.
How soon will I get my refund or exchange item?
- Once your return is received and inspected, we will send you an email notification.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 working days.
- Exchange items are dispatched immediately, saving you time. In some cases the return item will need to be returned prior to the replacement being despatched.
Damages and issues
- Returns will not be accepted if there are signs of wear, washing, make-up, odour, deodorant, perfume, or tanning products. Please take care when trying items on.
- Embellished items may lose crystals/detail/studs; this is the nature of the item and not deemed faulty.
- Leather items may fade over time and appear distressed or worn; this is the nature of the item and not deemed faulty.
- Silk items may vary due to the natural fabric and are not deemed faulty.
- Atom Label is not responsible for any items returned to us by mistake.
- Atom Label aims to accept all returns. In the unlikely event that an item is returned in an unsuitable condition, the goods will be returned to you immediately.
